The Real Estate Authority (REA) is the independent government regulatory body for the real estate industry in New Zealand.Being a Crown entity, established under the Real Estate Agents Act 2008 and Real Estate Agents (Audit) Regulations 2009, the REA provides information for buyers and sellers, advice and guidance for agents, and deals with complaints about agents' behaviour.
Lodge Real Estate in-house complaint processLodge Real Estate has an established customer complaint process. In the event that the service provided by a salesperson licensee does not meet the expectation of the client or customer, those concerns should be addressed in the first instance to the Branch Manager concerned who will action it in accordance with the in-house procedures.Click here to view our in-house processMaking a Complaint Through the Real Estate Agents AuthorityClients or customers should be aware that they may access the Real Estate Agents Authority complaints process without first using the in-house procedures; and that any use of the in-house procedures does not preclude their making a complaint to the Authority.The Real Estate Agents Authority can be contacted at the following address:The Real Estate Agents Authorityc/- PO Box 25-063Wellington 6146New ZealandView the REA WebsiteCode of Professional Conduct and Client CareReal Estate Agents Act 2008Real Estate Agents (Audit) Regulations 2009Read the REA GuidesGuidance for home buyers and sellersAsk a question or make a complaint